FAQs & POLICIES
CAN I SHOP ON MY OWN?
You have hired me to design and complete a vision for your space and I ask that you do not select items without discussion. Items that you select may not be an appropriate fit for the design, space, or budget. If you see something you love, let’s talk about it.
WHAT ADDITIONAL COSTS CAN I EXPECT?
I do my best to give you a full cost outlook of each item, but additional costs such as storage, shipping, installation, or unexpected labor do occasionally happen.
DO YOU WORK WITH CONTRACTORS?
I do work with contractors hired by the client, whether by my own recommendation or otherwise. I love working with other design professionals to create your custom space. I prefer to use professionals that I have worked with on previous projects, but is not a requirement. KGI does not provide contractor services, so independent architects, engineers, and contractors hired by the client can be an integral part of the design process.
HOW LONG DO PROJECTS NORMALLY LAST?
This depends on the scope of the project and what is purchased. A lot of the time frame will actually depend on the client and how quickly they make decisions and move through the process. Occasionally there are delays caused by weather, vendor vacations, factory errors, and other unpredictable influences that are out of my control. Everyone involved; designer, client, vendors, and contractors are expected not to cause unreasonable delays in the project. We will talk about your expectations and timeline up front.
HOW DO I PLACE AN ORDER?
Once you receive the proposal I ask that you make a decision within 3 days. We cannot guarantee sales, pricing or time frame from outside vendors, so it's important to make these decisions in a timely manner in order to avoid unpredictable changes. We require payment up front and you will be invoiced by KGI.
CAN I CHANGE MY MIND AFTER AN ORDER IS PLACED?
Most often orders cannot be cancelled or refunded. In the event that a full refund is available, you may cancel the order and receive a refund for the cost of the item minus the purchasing fee and any other applicable fees. You will be charged hourly for the time spent on cancelled orders. Custom orders are non-refundable.
WHEN ARE PAYMENTS DUE?
Invoices for time billing and reimbursable expenses are due upon receipt, or within 7 days. Invoices more than 14 days past due (20 days) will be subjected to a 10% late fee (monthly) and all work will cease until invoice is paid. Cash, check, or credit card payments are accepted. There is an additional processing fee for credit card payments. Checks are made payable to Karen Grant Interiors and client will be responsible for any returned check fees.
WHAT IF I DECIDE MID-PROJECT TO ADD MORE ROOMS?
Increasing the scope is not a problem. However, additional time will most likely be needed to complete the additions.
WHAT IF I HAVE CONCERNS ABOUT AN ITEM?
Please bring these to my attention immediately and we will discuss your concerns and, if necessary, will find a more desirable solution.
WHAT ABOUT BUDGET?
We can work within your budget, whether you're looking for a completely custom masterpiece, more along the lines of Pottery Barn, or a mix of the two. Having a budget is very important for the project running smoothly and for your expectations to be met.
HOW ARE ITEMS DELIVERED?
It is our policy to perform one-large installation of all your items. Some special circumstances can be made based on projects including but not limited to multiple rooms by delivering one completed room at a time, if the client wishes. This includes all furniture and accessories purchased. Items purchased by Karen Grant Interiors go into a licensed, bonded, insured, and climate controlled warehouse awaiting installation. This may not apply to smaller projects. It is our policy to not deliver items directly to a client's home or in multiple trips. Clients are responsible for all shipping, storage, and delivery fees. This is to ensure the “Wow I can't believe my home could ever look this good, I am simply having the best day of my life” feeling. Trust us, it's worth it.
IS THERE A PRODUCT WARRANTY?
Karen Grant Interiors does not offer a product warranty. However, Karen Grant Interiors purchases from a variety of vendors that each have their own warranty policies. These can be requested by the client at any time. If there is a warranty issue with an item, please bring it to our attention as soon as possible. We will contact the vendor and see what warranty, if any, is available and how the client should proceed.